The Dashboard shows useful statistics about your account’s incoming and outgoing activity and lists active users.
There are four sections in the dashboard:
Inbound calls - Shows inbound call stats for the last 30 days. You can see the total number of inbound calls for each phone number in Channels and how many were answered.
Outbound calls - Shows outbound call stats for the last 30 days. You can see how many outbound calls each user made and how many were answered.
Users - Shows users who are logged in. A small dot next to a user’s icon is green if they can receive calls and red if they are on a call. You can also see if Do not disturb is turned on. Depending on your plan, you can live-listen to agents’ calls using the play button (see plans).
Call queue - Shows incoming calls waiting to be connected to an agent. You’ll see the client’s phone number and contact details, your phone number, and how long the client has been waiting.
