Sometimes you want agents to concentrate only on outbound calls without distractions. To do this, you can block incoming calls for any user. Agents can turn inbound calls on or off in the Call Widget or Mobile App. You can see which agents have blocked incoming calls in the Dashboard and in the Users section.
Owners can change each user’s inbound call settings from the user menu after selecting that user. They can also toggle inbound answering from the dashboard by clicking the icon next to the agent’s status.
To stop inbound calls in the Calling Widget, open Settings by clicking the icon in the top-left corner, then turn on "Do not disturb."
In the mobile app, go to Recents, tap the list icon in the top-right to open user details, and enable Do Not Disturb there.
Please note that agents with Do Not Disturb mode activated will be treated as offline agents for incoming calls..
