Call cost summary report allows you to see all costs and how you were billed per call at the time of generating the report. To generate this data please head to the Reports subsection of “My Account”.
Calls are shown in time order. Each entry shows the user, date and time, client number, call duration, the call itself, cost, and call direction (inbound or outbound).
The Summary sheet shows totals for each user and for each day.
In the Details sheet, you can find the following columns:
User: Email of the user that made the call
Date: Timestamp of when the call was made
Phone number: Clients phone number, to which the call was made
Connection time: The time the line was connected, provided in seconds
Call time: The time the call was active, provided in seconds
Cost: Cost of the call, calculated based on call time, provided in dollars
Direction: The indication if call was incoming (INBOUND) or outgoing (OUTBOUND). INBOUND value is applicable in case of redirected calls.
Summary sheet provides the following columns:
Date: Timestamp the summarized values refer to. Value “TOTAL” means that the whole time frame of the report is taken to consideration for this line
Call time: Summarized time of the calls, provided in seconds
Cost: Summarized cost of calls, calculated based on call time, provided in dollars