How to set up your Web Call?
Creating your own Web Call bubble is super easy with our configurator! Just follow the steps below to get started and connect with your website visitors.
Step 1: Go to the "Web Call" Section
First, navigate to your manager panel and select the "Web Call" section. This is where you'll begin setting up your bubble.
Step 2: Specify Your Website URL
Next, you need to tell us where you want your Web Call bubble to appear. In the first field of the settings page, simply enter the URL address of your website.
For example:
https://support-channels.shopify.com
and so on…
Subdomains? We've Got You Covered!
Want to display your Web Call bubble on subdomains as well? Just enable the "Display on subdomains" option!
Subdomains usually look like this:
"https://subdomain.maindomain.com"
For example:
https://sso.channels.app (Channels subdomain allowing users to log in).
Device & Widget Visibility Settings
Customize where your Web Call bubble appears!
You can:
Specify Devices: Choose which devices (e.g., desktop, mobile, tablet) will display the Web Call bubble.
Control Widget Visibility: Decide if the widget is shown to customers or hidden.
The Visibility setting is especially handy! It lets you disable the Web Call bubble temporarily without deleting your setup. This is perfect when you are making changes or testing new configurations.
Advanced: Display Conditions ("AND" / "OR" Logic)
For even more control, you can enable Display Conditions. This lets you set rules that determine when your Web Call bubble appears.
You have two logic options:
"AND" Logic (All conditions must be met): The bubble appears only if every single condition you set is true.
"OR" Logic (Any condition can be met): The bubble appears if even just one of your set conditions is true
You can set display conditions based on factors like: user time spent on the website, pages they've visited, or their browsing behaviour. Let's look at an example configuration to illustrate how this works:
Example Configuration:
This setup will make your Web Call bubble appear only to users who have spent more than 30 seconds on the https://channels.app/pricing page.
Working Hours: Control Bubble Schedule
The final display setting option is Working Hours. Use this to schedule when your Web Call bubble is displayed.
Click here to see how to change your bubble's appearance!